Refund Policy

BopMe is a brand operated by Beekman One LLC, 4001 N Ravenswood Ave, Chicago, IL 60613. This Refund Policy is part of our Terms of Service.

Our guarantee

Love your song or your money back. If you’re not happy, we’ll make it right. This guarantee is your sole and exclusive remedy if a song isn’t what you hoped for.

How it works

1. Free remix first. Most “not quite right” songs are fixed with an included free remix — change anything (details, genre, tempo). Try that first.
2. Still not happy? Refund. If a remix doesn’t do it, request a refund.

The details (so there are no surprises)

• Money back to your original payment method. If you bought on the web, a refund goes back to the card or wallet you paid with, and we don’t issue store credit. If you bought in our iPhone app, Apple took the payment and only Apple can refund it, so you request it from Apple (see below).
• One refund per customer. The money-back guarantee can be used once.
• A reason is required (it helps us improve).
• Timeframe. Refunds typically post to your payment method in about 5–10 business days, depending on your bank.
• Song access. On a refund, access to the song and its shareable link may be revoked.
• Offensive or wrong content that slips through is fixed free and does not count as your refund or your free remix.
• Abuse. We may decline refunds in cases of fraud or abuse (for example, repeat-refunder patterns flagged by our payment processor).

If a song fails

If we can’t deliver a song due to a technical failure on our end, you don’t need to ask. On the web you are automatically refunded to your original payment method. In the iPhone app we can’t reach Apple’s payment rails, so we automatically give you a credit for another song straight away rather than leave you waiting. You can still ask Apple for a refund instead, and if Apple grants it we remove the credit so you aren’t paid twice.

How to request

Email help@bopme.co and tell us which song. If you bought through the iPhone app, Apple handles the refund, so request it through Apple. Please contact us before filing a payment dispute, we’ll resolve it faster.